Privacy policy

Last updated: September 5, 2025

This Privacy Policy explains how Lunerr, operated by HONGKONG YIXINYUAN TECHNOLOGY CO LIMITED, collects, uses, discloses, retains, and protects personal information when you use our website, purchase products, create an account, or contact us.

“Lunerr,” “we,” “us,” and “our” refer to the store and its business operator.

Information Collected from You

Depending on your interaction with the store, we may collect:

  • Name and contact information.
  • Email address.
  • Billing and shipping addresses.
  • Account details.
  • Order and transaction information.
  • Products viewed or purchased.
  • Customer-care communications.
  • Reviews, photographs, videos, or other content you submit.
  • Marketing and cookie preferences.

Payment-card information is processed by the applicable payment provider. We do not receive or store your complete card number.

Information Collected Through the Website

We and our service providers may automatically collect:

  • IP address.
  • Device and browser information.
  • Operating system.
  • Approximate location.
  • Pages and products viewed.
  • Searches and cart activity.
  • Checkout interactions.
  • Referring pages.
  • Dates and times of access.
  • Cookie and advertising identifiers.

Information from Service Providers

We may receive relevant information from:

  • Shopify.
  • Payment processors.
  • Fraud-prevention providers.
  • Fulfillment partners.
  • Delivery carriers.
  • Customer-support services.
  • Analytics providers.
  • Advertising and marketing partners.

How Information Is Used

We may use personal information to:

  • Operate the website.
  • Process payments.
  • Fulfill and deliver orders.
  • Send confirmations and tracking updates.
  • Handle returns and customer-care requests.
  • Maintain accounts and preferences.
  • Detect fraud and protect store security.
  • Analyze store performance.
  • Improve products and website features.
  • Personalize content.
  • Provide marketing where permitted.
  • Meet legal and regulatory obligations.
  • Enforce agreements and protect rights.

Legal Grounds

Where applicable law requires a legal basis, we may process information:

  • To perform a contract.
  • To comply with legal obligations.
  • For legitimate interests that do not override your rights.
  • To protect vital interests.
  • With your consent.

The appropriate basis depends on the information, purpose, and jurisdiction.

Operational Messages

We may send order confirmations, receipts, delivery updates, return notices, security messages, and customer-care responses.

These communications may continue even if you unsubscribe from promotional marketing because they are necessary to provide requested services.

Marketing Communications

Where permitted, we may send information about products, collections, promotions, or store news.

You may unsubscribe using the link in a promotional message or by emailing service@lunerr.com.

Cookies and Related Technologies

We and our partners may use cookies, pixels, local storage, and similar technologies to:

  • Operate essential website functions.
  • Maintain carts and sessions.
  • Remember preferences.
  • Prevent fraud.
  • Measure performance.
  • Personalize content.
  • Support advertising.

Where required, nonessential technologies are used only after consent.

Available settings may be managed through the website’s cookie banner or privacy controls.

Service-Provider Disclosures

We may disclose personal information to providers supporting:

  • Ecommerce hosting.
  • Payment processing.
  • Fraud prevention.
  • Fulfillment.
  • Shipping and tracking.
  • Customer support.
  • Analytics.
  • Marketing and advertising.
  • Information technology.
  • Security and professional advice.

Service providers process information according to their agreements and legal obligations.

Shopify

The store is hosted through Shopify.

Shopify processes personal information to provide and improve its platform and related services. Shopify’s privacy documentation explains its independent processing practices.

Advertising and Data Sharing

Under some privacy laws, disclosures involving advertising identifiers, cookies, or cross-context behavioral advertising may be considered a sale, sharing, or targeted advertising even when no money is exchanged.

Where required, customers may opt out using our Your Privacy Choices page, cookie settings, or a recognized signal such as Global Privacy Control.

Legal Requests and Business Changes

We may preserve or disclose information where reasonably necessary to:

  • Comply with law.
  • Respond to lawful legal process.
  • Investigate fraud.
  • Enforce agreements.
  • Protect customers or other persons.
  • Establish or defend legal claims.

Information may also be transferred in connection with a merger, acquisition, financing, restructuring, insolvency proceeding, or sale of business assets.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention may depend on order fulfillment, customer-care needs, accounting and tax requirements, fraud prevention, disputes, and legal obligations.

Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

No storage system or electronic transmission is completely secure. Absolute security cannot be guaranteed.

International Processing

Personal information may be processed or stored outside the country where you live.

Where required, appropriate safeguards are used for international transfers.

Your Rights

Depending on your location, you may have rights to:

  • Access personal information.
  • Correct inaccurate information.
  • Delete certain information.
  • Receive a portable copy.
  • Withdraw consent.
  • Object to or restrict certain processing.
  • Opt out of sale, sharing, or targeted advertising.
  • Appeal certain privacy decisions.

Rights may be subject to legal limitations and identity verification.

Submitting a Request

Email service@lunerr.com and describe the privacy right you want to exercise.

We may request information necessary to verify your identity, locate relevant records, protect customer accounts, or confirm an authorized agent’s authority.

We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising a privacy right.

Children

The Services are not directed to children. We do not knowingly collect personal information from children below the minimum age established by applicable law.

External Websites

Our website may link to independent third-party services.

Their privacy and security practices are governed by their own policies. We are not responsible for their independent practices.

Changes

We may revise this Privacy Policy when our services, technology, legal requirements, or business practices change.

The updated policy will be published with a revised date.

Privacy Contact

Questions and privacy requests may be sent to service@lunerr.com.

HONGKONG YIXINYUAN TECHNOLOGY CO LIMITED

FLAT A516 5/F
EFFICIENCY HOUSE
35 TAI YAU STREET SAN PO KONG
KL HK