Contact us

Need help choosing a Lunerr decorative lamp, checking an order, arranging a return, or understanding product use? Our customer care team is available to assist.

Customer Care

Email:service@lunerr.com

We aim to respond within 1–2 business days. Messages received during weekends or public holidays will be reviewed on the next available business day.

Information to Include

For faster assistance, please provide:

• Your order number.
• The email address used at checkout.
• The product name.
• A clear description of your question.
• Photographs or video if the item arrived damaged or does not operate correctly.

Never send passwords, complete card numbers, or other sensitive payment credentials by email.

Company Information

Lunerr is a home and lifestyle brand operated by HONGKONG YIXINYUAN TECHNOLOGY CO LIMITED.

Website: lunerr.com

Email:service@lunerr.com

Registered Business Address:
FLAT A516 5/F
EFFICIENCY HOUSE
35 TAI YAU STREET SAN PO KONG
KL HK

Returns

The registered business address is not automatically the return address.

Do not send a product to this address without written authorization. Approved returns must follow the return instructions supplied by our customer care team.