Shipping Policy

Last updated: September 5, 2025

This policy describes how Lunerr prepares and delivers online orders.

Fulfillment Timeline

Most orders are prepared within 1–3 business days after payment authorization.

Weekends and public holidays are not counted as business days. Additional processing time may be required during promotions, inventory checks, high-volume periods, or circumstances outside our reasonable control.

An order confirmation means we received your order. A separate shipping confirmation is sent after the package enters the dispatch process.

Protective Packaging

Decorative lamps may contain glass, ceramic, resin, wood, metal, acrylic, or other delicate components.

Products may be secured using fitted inserts, protective wrapping, internal supports, or separate accessory compartments. Open the package carefully and keep all packaging until you have inspected and tested the product.

Shipping Methods

Available delivery methods, charges, and estimated timeframes are shown at checkout when available.

Delivery estimates begin after processing and are not guaranteed arrival dates. Actual transit time may be affected by:

Destination and carrier routing.
Weather or transportation disruption.
Customs inspections.
Address problems.
Remote-area delivery.
Package size or fragile-item handling.
Events outside our reasonable control.

Tracking

When tracking is available, it will be included in your shipping confirmation email.

Tracking may require 24–48 hours to display the first carrier scan. A “label created” status can mean that shipping information has been submitted while the package is waiting for its first physical scan.

Separate Packages

Products, adapters, accessories, or replacement components may be dispatched separately because of inventory location or carrier requirements.

Each package may have a different tracking number and delivery date.

Delivery Address

Customers must provide a complete and accurate delivery address.

If you notice an error, email service@lunerr.com immediately. We will try to assist before shipment, but address changes are not guaranteed after processing begins.

After dispatch, address corrections, holds, or redirection requests are controlled by the carrier and may involve additional fees.

International Deliveries

Available international destinations are displayed at checkout.

International shipments may be subject to import duties, taxes, customs charges, brokerage fees, or other local costs. Unless expressly included at checkout, these charges are the recipient’s responsibility.

Customs procedures may extend delivery time. Lunerr cannot control customs decisions or reimburse charges collected by government authorities or delivery providers.

Delivered but Not Located

If tracking shows delivery but you cannot find the package:

Confirm the address listed on your order.
Check entrances, porches, garages, parcel rooms, lockers, and reception areas.
Ask household members, neighbors, or building personnel.
Contact the carrier for delivery confirmation.
Email service@lunerr.com if the package remains missing.

Include your order number, tracking number, and any carrier case reference.

Damaged or Incorrect Deliveries

Contact service@lunerr.com within 7 days if the product arrives damaged, incomplete, or incorrect.

Include clear photographs of:

The complete product.
The affected component.
The outer package.
The internal packaging.
The shipping label.

For an electrical product that appears cracked, wet, loose, burned, overheated, or otherwise damaged, do not connect it to power or continue using it.

Keep the product and all packaging until the review is complete.

Returned or Refused Packages

Packages may be returned because of an incomplete address, failed delivery attempts, recipient refusal, or incomplete customs action.

Reshipment is subject to availability and may require payment of additional carrier costs.

Where permitted by law, outbound delivery charges, return-to-sender fees, duties, or carrier expenses may be deducted from an approved refund.

Shipping Assistance

Questions about delivery may be sent to service@lunerr.com.

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